Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We put it in writing because Wendell Pike has been doing this since 1999 and he still answers the phone. Every job Top Hat Chimney completes in Catonsville carries the 90-Day Done Right Promise, stamped on your invoice before we leave the driveway. If something isn’t right, you don’t argue with a call center. You call us, and Wendell or his crew comes back and makes it right at no additional cost. That’s the whole guarantee in one sentence. No fine print, no exclusions for “normal wear” three weeks later. We stand behind the work because we live here too, and we’ll run into you at the Catonsville Farmers Market or the grocery store on Frederick Road, and we want that to be a friendly conversation.

Call (443) 332-7798

What’s Covered

• Workmanship on every sweep, repair, and install. If our work fails within 90 days, one call brings Wendell back. That’s the Done Right Promise, and it’s on paper, not a handshake.
• Parts and products we supply. We install and service DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products, and we handle any manufacturer issue on your behalf so you’re not stuck making warranty calls yourself.
• Cleanup before we leave. Your house looks the way it looked when we arrived. Drop cloths down, HEPA vacuum running, no soot on the carpet, no debris in the yard. If we miss a spot, say the word and we fix it.
• Honest arrival windows. The sweep who shows up at your door is background-checked and uniformed, and you get a real window, not a four-hour maybe. If we’re running late, we call you and tell you, like a neighbor would.
• Upfront pricing, no surprises. The number you hear on the phone is the number on the invoice. If we find something during the job, we stop, show you, and get your okay before a single extra tool comes off the truck. Nothing happens without your say-so.

Our Satisfaction Promise

Here’s how it works if you’re not happy. You call (443) 332-7798. A live person answers, and there’s a real chance it’s Wendell himself on the line, because he doesn’t believe in voicemail boxes or call centers. You tell us what’s bothering you. We schedule a time to come back, and we come back. We don’t argue about whether your complaint is valid. We don’t ask you to fill out a form. The technician who did the original work will be there, sees the issue with his own eyes, and fixes it. If he can’t fix it that day, he tells you exactly what it needs and when it’ll be done. You never pay a trip charge for a callback inside the county. You never pay for our mistake. The 90-Day Done Right Promise exists because Wendell’s name is on the truck and on the work, and after 29 years in Catonsville and the surrounding communities, he’s learned that a chimney sweep’s real product is trust. The sweep itself is just the delivery method.

And if you’re on the fence before we ever do the work, you can get a free second opinion on any written estimate from another company. Bring it to us. We’ll go over it line by line and tell you honestly whether it’s fair, whether it’s padded, or whether the work even needs doing at all. That offer is permanent, not a promotion. Wendell would rather talk you out of a $3,000 repair you don’t need than have you remember Top Hat Chimney as the company that sold you a scare story.

Licensed & Insured Backing

Anybody can print a guarantee on a flyer. The reason ours means something is what sits behind it. Top Hat Chimney is licensed and insured, and Wendell Pike is owner-operated. He publishes his address, answers his own phone, and puts his name on every invoice because he knows that if the roofing work fails or the liner install has a problem, it’s his reputation on the line with the Catonsville homeowner, not some corporate entity in another state. Insurance protects you if something unexpected happens on the job. Licensing means the work meets code and the people doing it have been vetted. Those aren’t marketing claims; they’re the floor, not the ceiling. When you hire a chimney company, you’re letting strangers into your home and trusting them with a fire-breathing structure attached to your biggest investment. You deserve proof that they’re accountable. We’ll show you ours before you sign anything.

So here’s the short version. The work gets done right, or Wendell comes back. The price is the price. The phone gets answered by a person. And if you ever feel like we didn’t hold up our end, you call and we make it right. That’s the guarantee at Top Hat Chimney, and it’s been tested in Catonsville fireplaces since 1999.

Call (443) 332-7798 to talk it through with a live person before you book. No pressure, no pushy sales, just straight answers.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Catonsville since 1999.